789casino Terms and Conditions — Your Complete Player Agreement

1 Acceptance of Terms

By registering an account, accessing the 789casino platform, placing a bet, making a deposit, or using any feature of the website or mobile app, you are confirming that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these terms, you must not use the platform.

These terms form a legally binding agreement between you (the player) and 789casino. They should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement governing your use of 789casino.

789casino reserves the right to update or amend these terms at any time. When material changes are made, we will notify registered players through the platform or by email. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.

2 Eligibility

To register and use 789casino, you must meet the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be registering as an individual on your own behalf, not on behalf of any other person or entity.
• You must not already hold an active or previously closed 789casino account.
• You must be capable of entering into a legally binding agreement under applicable law.
• You must not be a current employee, contractor, or immediate family member of a 789casino employee in a role that could create a conflict of interest.

789casino may at any time request verification documents to confirm eligibility. These may include a copy of your national identity card (CNIC), proof of age, or proof of address. Failure to provide satisfactory documentation when requested may result in account suspension until verification is completed.

It is your responsibility to ensure that online gaming is permitted in your personal circumstances. 789casino does not provide legal advice and is not responsible for any consequences arising from your use of the platform in breach of any applicable personal or local restrictions.

3 Account Registration

To access the full features of 789casino — including sports betting, live casino, slots, deposits, and withdrawals — you must complete the registration process and create a verified account.

When registering, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and any other information required during the registration process. Providing false or misleading information at registration is a breach of these terms and may result in immediate account closure.

• Each individual player is permitted to hold one account only. Operating multiple accounts is strictly prohibited.
• Your account login credentials are personal and must not be shared with any third party.
• You are responsible for all activity that takes place through your account.
• 789casino reserves the right to decline any registration application at its discretion without being required to provide a reason.
• Account usernames must not contain offensive, misleading, or brand-impersonating language.

Once registered, you may be required to complete identity verification (KYC) before withdrawals are processed. This is standard practice for online gaming platforms and is in place to protect players and maintain the integrity of the platform. Verification documents should be submitted through your account dashboard when requested.

4 Deposits & Payments

789casino accepts deposits in PKR through the following payment methods: JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All deposit transactions are processed in Pakistani Rupees and there is no currency conversion applied to standard deposits.

Deposits are typically credited to your account immediately or within a short processing window depending on the method used. If a deposit has not appeared in your account within a reasonable time, you should contact the support team with your transaction reference for investigation.

• Minimum and maximum deposit limits apply and may vary by payment method. Current limits are displayed at the time of deposit.
• You must only deposit using a payment method registered in your own name. Using a payment method that belongs to another person is not permitted.
• 789casino does not accept deposits from third parties on behalf of players.
• 789casino reserves the right to apply additional verification steps to deposits that trigger internal risk checks.
• Deposits made using certain bonus codes or during promotional periods may be subject to additional terms outlined in the relevant promotion.

If a deposit is made in error or you wish to reverse a deposit that has already been credited, you must contact the support team as soon as possible. Once funds have been used to place bets, they cannot be reversed.

5 Withdrawals

Withdrawal requests at 789casino are processed in PKR and paid back to your account via the same payment method used for your most recent deposit, wherever technically possible. If the original deposit method is not available for withdrawal, the support team will assist you with an appropriate alternative.

Before your first withdrawal is processed, you will need to complete identity verification. This is a one-time requirement and once your account is fully verified, subsequent withdrawals proceed through the standard processing timeline.

• Minimum and maximum withdrawal amounts apply and are displayed at the point of withdrawal request.
• Withdrawal processing times vary by method — mobile wallet withdrawals via JazzCash and Easypaisa are typically faster than bank transfer withdrawals.
• Bonus funds that have not met the applicable wagering requirement cannot be withdrawn. Only converted real-money winnings are eligible for withdrawal once requirements are satisfied.
• 789casino reserves the right to request additional documentation before processing a withdrawal if required by internal compliance procedures.
• Withdrawals will only be paid to accounts registered in the same name as the 789casino account. Third-party withdrawals are not permitted under any circumstances.

If a withdrawal request is declined, the reason will be communicated to you and, where possible, guidance will be provided on how to resolve the issue. The support team is available 24/7 to assist with any withdrawal-related queries.

6 Bonuses & Promotions

789casino offers a range of bonuses and promotions to both new and existing players. These include welcome bonuses, deposit match bonuses, free bets, cashback offers, PSL-specific promotions, and VIP Programme rewards. Each promotion is governed by its own specific terms in addition to these general terms.

When you claim a bonus, you agree to the following general bonus conditions:

• All bonuses are subject to wagering requirements that must be completed before any associated winnings can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion details.
• Bonus funds and real-money funds are kept in separate balances. Real-money funds are used before bonus funds in most cases, unless otherwise stated.
• Only one bonus may be active at a time unless the specific promotion states otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are met in full.
• Using irregular betting patterns — such as placing opposing bets across multiple accounts or betting on both outcomes of an event — to meet wagering requirements is prohibited and will result in the bonus being voided.
• 789casino reserves the right to withdraw, amend, or cancel any bonus at any time if there is evidence of abuse, technical error, or breach of these terms.
• VIP Programme cashback and tier rewards are subject to the VIP Programme terms available on the VIP page.

Bonus terms are displayed clearly on the Promotions page. We encourage all players to read the applicable terms before claiming any offer so there are no surprises when it comes to meeting requirements or making a withdrawal.

7 Betting Rules

All sports betting at 789casino is conducted according to the rules published on the platform at the time of bet placement. This section sets out the general principles that govern betting activity. Sport-specific and market-specific rules may apply in addition to these general principles.

• Bets are final once confirmed. A bet that has been accepted and confirmed cannot be amended or cancelled by the player after placement.
• 789casino reserves the right to void bets placed on markets where odds were published incorrectly due to a technical error or manifest error by the trading team.
• In-play bets are accepted subject to real-time availability. 789casino may suspend in-play markets at any time for operational or integrity reasons.
• For cricket and PSL markets, 789casino follows Duckworth-Lewis-Stern (DLS) rules where applicable in the event of weather interruptions or abandoned matches.
• Minimum and maximum stake limits apply to all bet types and may vary by market, sport, event, and player account tier.
• Winnings from settled bets are credited to your account balance promptly after the relevant event result is confirmed.
• Where the outcome of a bet is disputed, 789casino's decision — based on official sources and internal records — is final.

For a full breakdown of sport-specific betting rules including cricket, PSL, T20 internationals, football, and esports, please visit the Bet page where detailed rules are available for each sport and market type offered on the platform.

8 Prohibited Conduct

The following actions are strictly prohibited on 789casino. Engaging in any of the behaviours listed below will result in account suspension or permanent closure, forfeiture of balances pending investigation, and reporting to relevant authorities where legally required:

• Creating more than one account for personal use, or creating accounts on behalf of other individuals to circumvent restrictions.
• Using automated betting software, bots, scripts, or any other tool that places bets or performs account actions without genuine human input.
• Colluding with other players to manipulate the outcome of games, exploit bonus offers, or gain an unfair advantage.
• Engaging in or facilitating money laundering or any other financial crime through the platform.
• Exploiting software bugs, errors, or vulnerabilities on the platform. Any bugs discovered should be reported to support immediately.
• Using fraudulent or stolen payment methods to make deposits or withdrawals.
• Abusing the customer support team or any 789casino staff member in any manner.
• Attempting to access another player's account without their authorisation.
• Providing false information at any stage of registration, verification, or support interactions.

789casino operates fraud detection and monitoring systems. Where prohibited conduct is identified, the platform may place an immediate hold on an account and its associated funds pending investigation. Players will be notified of any account hold and given the opportunity to respond where appropriate.

9 Account Security

The security of your 789casino account is a shared responsibility. 789casino invests in platform-level security infrastructure, but there are important steps you need to take on your end to keep your account safe.

• Use a strong, unique password for your 789casino account — one that you do not use for other platforms or services.
• Never share your password, PIN, or security answers with anyone, including people claiming to be 789casino staff. Our team will never ask for your password.
• Log out of your account when using a shared or public device.
• If you suspect your account has been accessed by someone else, contact the support team immediately so your account can be secured.
• Enable any two-factor or additional verification options available in your account security settings.

789casino will not be held liable for losses resulting from unauthorised account access where the player has shared their credentials, failed to take reasonable security precautions, or used an insecure device or network to access the platform. If you report a security concern promptly and cooperate with our investigation, we will do everything reasonable to assist you.

10 Account Closure

Players may request to close their 789casino account at any time by contacting the support team. Closure requests are processed promptly. Any real-money balance remaining in a closed account will be paid out to your registered withdrawal method after verification checks are completed, subject to any outstanding wagering requirements on bonus funds.

789casino may close or suspend an account without prior notice in the following circumstances:

• Breach of these Terms and Conditions.
• Evidence of fraudulent activity, prohibited conduct, or money laundering.
• Failure to pass identity verification when required.
• A self-exclusion request made by the player through the responsible gaming tools.
• Court order or directive from a relevant authority.

Where an account is closed by 789casino due to a breach of terms, any bonus funds or winnings derived from prohibited activity will be forfeited. Real-money deposits that are not connected to the breach may be returned at 789casino's discretion following investigation.

Players who have chosen to self-exclude through our responsible gaming tools can request reactivation after the self-exclusion period has expired by contacting support. Reactivation requests are handled with care and additional responsible gaming checks may be applied.

11 Limitation of Liability

789casino provides its platform on an "as available" basis. While we make every effort to ensure the platform is accessible and functioning correctly at all times, we cannot guarantee uninterrupted service. Planned maintenance, technical issues, or circumstances beyond our reasonable control may occasionally affect platform availability.

• 789casino is not liable for losses arising from platform unavailability, connection issues on the player's side, or device compatibility problems.
• 789casino is not liable for losses arising from bets placed based on incorrect odds published due to manifest error, where such bets are voided in line with these terms.
• 789casino is not responsible for any third-party services, networks, or payment processors used to access the platform or process transactions.
• In all cases, 789casino's maximum liability to any player in connection with the platform is limited to the real-money balance held in that player's account at the time the liability arises.

Nothing in these terms limits liability for fraud, gross negligence, or any other liability that cannot be lawfully excluded. If you believe 789casino has acted improperly, please contact the support team in the first instance and we will work to resolve the issue promptly and fairly.

12 Changes to Terms

789casino may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. For significant changes that materially affect player rights or obligations, we will provide advance notice through the platform or by email to registered players.

It is your responsibility to check these terms periodically to stay informed of any updates. Continued use of the 789casino platform after changes have been published constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you should cease using the platform and contact support to arrange account closure.

We will always try to give players adequate notice before major changes take effect, so that you have the opportunity to review the updated terms and decide whether to continue using the platform.

13 Responsible Gaming

789casino is an entertainment platform intended for adults aged 18 and above. Gaming should always be a form of leisure — something you do within your budget and as part of a balanced lifestyle. It should never be used as a way to chase losses, earn income, or relieve financial pressure.

We take responsible gaming seriously and have built a range of tools into the platform to help players stay in control:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately and cannot be increased for a cooling-off period.
• Session time reminders — receive alerts when you've been logged in and playing for a set period of time.
• Cooling-off periods — take a short break from the platform without permanently closing your account.
• Self-exclusion — request temporary or permanent account closure if you feel you need to step away from gaming entirely.
• Reality checks — pop-ups that display your session duration and net result during play.

If gaming is causing you or someone you care about any distress, please use the tools available in your account or visit our dedicated Responsible Gaming page for guidance. Our support team is also available 24/7 and can help you access any of the tools listed above without judgment. Always set a budget before you play, and never gamble more than you can comfortably afford to lose.

14 Contact & Disputes

If you have a query about these Terms and Conditions, an issue with your account, or a dispute regarding a bet settlement or transaction, the first step is always to contact the 789casino support team. Our team is available 24 hours a day, seven days a week, and can be reached through the live chat feature on the platform.

You can also reach us by email. When contacting support about a dispute, please include your account username, a clear description of the issue, and any relevant transaction references or screenshots. This helps us investigate and resolve the matter as efficiently as possible.

• Most queries and disputes are resolved within 24–48 hours of being raised with the support team.
• Complex disputes involving withdrawals or account closures may take longer to investigate and we will keep you updated on progress.
• 789casino's decisions on disputes are based on internal records, platform logs, and official event data. These decisions are final once an investigation is complete.
• Players are encouraged to raise any concern as soon as it arises — delays in reporting an issue may affect the outcome of an investigation.

For general enquiries, you can also check the FAQ page which covers the most common questions from Pakistani players about accounts, deposits, withdrawals, bonuses, and betting rules. Many queries can be resolved quickly through the FAQ without needing to contact support directly.