789casino Privacy Policy — How We Protect Your Personal Data

1 Introduction

789casino is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear terms what personal information we collect, why we collect it, how we use it, who we share it with, and how long we keep it.

This policy applies to all users of the 789casino website and mobile app, including registered players, visitors browsing the platform, and anyone who contacts our support team. By creating an account or continuing to use 789casino, you acknowledge that you have read and understood this policy.

We take a straightforward approach to privacy — we only collect the data we genuinely need, we keep it secure, and we give you meaningful control over what we hold about you. If you have any questions about this policy or how your data is handled, the support team is available 24/7 to help.

2 Data We Collect

789casino collects personal data that is necessary to operate your account, process transactions, verify your identity, and deliver a quality gaming experience. The categories of data we collect include:

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is required for standard identity verification purposes.

3 How We Collect Data

Personal data is collected through several channels during your interaction with 789casino:

• Direct registration: When you create an account, you provide your name, contact details, and date of birth directly through the registration form.
• Identity verification: When you submit documents such as your CNIC for KYC verification, we collect the identity data contained in those documents.
• Deposits and withdrawals: When you transact via JazzCash, Easypaisa, Raast, bank transfer, or cards, payment-related data is captured to process the transaction.
• Platform usage: As you browse, bet, and play on 789casino, technical and usage data is automatically collected through cookies and server logs.
• Support interactions: When you contact the support team via live chat or email, the content of those conversations is recorded for quality and compliance purposes.
• Promotions and surveys: If you participate in a promotion, competition, or optional survey, any information you submit is collected and processed in line with this policy.

We do not purchase personal data from third-party data brokers or compile profiles from external sources beyond what is necessary for standard fraud prevention and verification checks.

4 How We Use Your Data

789casino uses your personal data only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

• Creating, managing, and maintaining your 789casino player account.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Verifying your identity and age in line with our Know Your Customer (KYC) procedures.
• Detecting and preventing fraud, money laundering, and other prohibited activity on the platform.
• Providing customer support and resolving disputes or complaints you raise with our team.
• Sending you account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Sending promotional communications — such as bonus offers, PSL betting promotions, and VIP Programme updates — where you have opted in to receive them.
• Analysing platform usage patterns to improve the performance, features, and overall experience of 789casino.
• Meeting any legal, compliance, or regulatory obligations that apply to the operation of the platform.

5 Sharing Your Data

789casino does not sell or rent your personal data to any third party. We share your information only where it is strictly necessary to operate the platform and deliver services to you, or where we are legally required to do so. The categories of third parties with whom data may be shared include:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, or cards, relevant transaction data is shared with the applicable payment service provider.
• Identity verification providers: Third-party KYC and age verification services may process your identity documents to confirm your eligibility to use the platform.
• Fraud prevention and security services: Technical data including IP addresses and device information may be shared with fraud detection partners to protect the platform and its players.
• Game software providers: When you play casino games or place bets, the relevant game provider may receive limited session data necessary to deliver the game or market to you.
• Legal and compliance authorities: Where required by law, court order, or a legitimate regulatory request, 789casino may be obligated to disclose certain player data to relevant authorities.

All third parties who process data on behalf of 789casino are required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not permit third parties to use your data for their own marketing or commercial purposes.

6 Payment Data

When you make a deposit or request a withdrawal on 789casino, your payment details are handled with the highest level of care. All transactions are processed over encrypted connections to protect your financial information in transit.

789casino does not store full card numbers, CVV codes, or mobile wallet PINs on our servers. Payment details passed during a transaction are handled by the relevant payment processor under their own security and data protection standards. We retain only the minimum necessary transaction records — such as amounts, dates, and payment method types — for account management and compliance purposes.

• JazzCash and Easypaisa payments are processed directly through those providers' secure APIs.
• Raast and bank transfer payments are handled in line with standard banking security protocols.
• Card payments are processed through PCI-DSS compliant payment gateways.

If you believe an unauthorised transaction has been made through your 789casino account, please contact our support team immediately so we can investigate and take appropriate action.

7 Cookies

789casino uses cookies and similar tracking technologies on the website and app to make the platform work correctly and to improve your experience. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences, and ensure the site loads correctly. These cannot be disabled without affecting platform functionality.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is used in aggregate and anonymised form to improve 789casino.
• Functional cookies: These remember your settings and preferences — such as your preferred language or display options — so you do not have to reconfigure them each visit.
• Marketing cookies: If you have opted in to receive promotional communications, these cookies help ensure that offers and content shown to you are relevant to your interests and activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform. For general browser cookie management, refer to your browser's help documentation.

8 Data Retention

789casino retains your personal data only for as long as it is necessary for the purposes outlined in this policy, or as required by applicable legal and compliance obligations. We do not keep data indefinitely once it is no longer needed.

• Account data: Retained for the duration of your account being active. Following account closure, core account records are retained for a defined period to comply with legal obligations and to handle any post-closure disputes.
• Transaction records: Financial transaction data is retained for a minimum period consistent with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the period required under applicable anti-money laundering standards.
• Support communications: Chat logs and email correspondence with our support team are retained to facilitate dispute resolution and ongoing service quality.
• Technical and usage data: Log data and analytics are retained in anonymised or aggregated form for platform improvement purposes.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

9 Data Security

789casino implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our approach to data security includes:

• Encryption of data in transit using TLS/SSL protocols across the website and app.
• Restricted access controls ensuring only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and monitoring of our systems for vulnerabilities and suspicious activity.
• Secure handling procedures for identity documents submitted during KYC verification.
• Staff training on data protection responsibilities and secure data handling practices.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your login credentials private, using a strong unique password, and logging out of your account when using a shared device all significantly reduce the risk of unauthorised access to your account.

10 Your Rights

You have a number of rights in relation to the personal data that 789casino holds about you. We are committed to honouring these rights and processing all requests promptly. Your rights include:

To exercise any of these rights, please contact the 789casino support team via live chat or email. We will acknowledge your request promptly and aim to fulfil it within a reasonable timeframe. In some cases, we may need to verify your identity before processing a data rights request.

11 Minors

789casino is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, you must not register an account, make a deposit, or use any feature of the platform.

If 789casino becomes aware that personal data has been collected from a minor — whether through a false registration or any other means — the account will be closed immediately and any data associated with that account will be deleted as soon as practicably possible.

If you are a parent or guardian and believe that your child has registered a 789casino account, please contact our support team immediately. We will investigate and take appropriate action without delay. Protecting young people from gambling-related harm is a responsibility we take very seriously as part of our commitment to responsible gaming.

12 Policy Changes

789casino may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For changes that materially affect how your personal data is used, we will notify you through the platform or by email before the changes take effect. We encourage you to check this page periodically so you stay informed about how your data is being handled.

Continued use of 789casino after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact the support team to arrange account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 789casino support team. We take all privacy-related queries seriously and aim to respond as quickly as possible.

• Live Chat: Available 24/7 directly through the 789casino website and app — the fastest way to reach us.
• Email: You can reach us at [email protected] — we aim to respond to all emails within a few hours.
• FAQ: Many common privacy questions are covered in our FAQ page which is available 24/7 without needing to contact support.

When submitting a data rights request by email, please include your registered account username and a clear description of your request. This helps us verify your identity and process your request efficiently. We will never ask for your account password — if anyone claiming to be from 789casino asks for this, please report it to our support team immediately.